shipping & returns

Shipping

 

Please allow extra time on delivery during the current Lockdown we do not control the couriers ​

Delivery times during covid-19

  • ​Some items will take between 5-10 days depending on stock (UK, Ireland)

  • International delivery 7-15 days depending on location (Europe)

  • Further destinations may take up to 25 days (USA, Eastern)

  • Orders Over Bank holiday and Season holidays Will shipped the next working day (Tuesday)

  • Orders Placed Over Friday after 12pm and weekend will be shipped the next working day  (Monday)

  • Orders Placed after 12pm (Mid-day) will be shipped the following day (First Class and Next Day)

UK and Ireland Delivery

  • Standard 3-5 days  Royal Mail/My Hermes
  • First Class 1-2 days £2.99 Royal Mail/ My Hermes/DPD
  • Next day delivery £5.99 DPD/UPS

International Delivery

  • International Standard 10-20 days  Royal Mail/MY Hermes
  • International Express shipping 3-7 days £9.99 DHL/DPD/UPS
  • Free International Express over £50

 

Please note a small additional fee will be applied for these services unless we have our online promotional deals to offer.

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Returns and Refunds

Goods to be returned to us in their original condition  and packaging with all labels still attached.

To return an item you MUST contact us by email or via phone within 30 days of receipt of goods.

Please ensure you send the goods back within 30 days so we can process your refund or exchange.

Please note that return postage costs are at your expense unless the goods are faulty. We advise to send by special delivery so the goods can be tracked as they are your responsibility until they reach our premises.

We will process your refund as soon as we receive your goods in the original condition,

 dependant on credit card type this can take up to 5-10 working days to show on your statement.