FREQUENTLY ASKED QUESTIONS

Returns

Returns


Goods are to be returned to us within 30 days with the original packaging and labels. For returns please message via our app or email info@luvrush.co.uk. Please note that postage costs are at your own expense unless goods are faulty on our behalf. You are responsible for the goods until they reach our premises, where we can then issue you a refund or exchange.





Refunds

Refunds


Refunds will be processed as soon as we receive the goods in their original condition. We will then process your refund back to the payment method you used to purchase the item. This will take up to 5 working days.





Size Chart

Size Guide


Shoe size guide





Payments

Payments


We accept a wide range of payments via;

  • Visa/Mastercard/Credit Card
  • Paypal
  • Stripe
  • Wix Payments
  • Clearpay
  • Offline payments





Delivery

Delivery


Our delivery times may vary with the time it takes for us to receive new stock due to Covid-19, this is why some items may take up to 7-10 days. Our normal delivery times are: 3-5 days on standard, 1-3 days on first class and next day. International delivery will take between 10-15 days with further destinations up tp 15-20 days. International Express delivery 3-7 days Please allow extra time on deliveries during the current Covid-19 lockdown. Couriers we use with tracking: Uk and Ireland

  • Royal Mail, MY Hermes (Standard ) Free
  • Royal Mail/ My Hermes/DPD/UPS (First Class) £2.99
  • Dpd/UPS/DHL (Next Day) £5.99
International: Europe and Rest of the World
  • Royal Mail/My Hermes (International Standard and Signed International) Free
  • DPD, DHL and UPS (Express International) £9.99, Free over £50
Order Times
  • First Class orders placed after12pm Mid-day will be shipped the following Day
  • Orders place over the weekend will be shipped on the next working day (Monday)
  • Orders placed over Bank Holiday/Christmas and New Year's will be shipped on the next working day (Tuesday)